Swim School Terms & Conditions
Please find below details of our terms and conditions including class holds, make-up lessons and cancellations for the Goodlife Community Centre Swim School.
These terms and conditions are current as of 5 October 2026
-
$22 per lesson (paid fortnightly, via the Goodlife Swim School app)
The first payment is made upon booking and thereafter fortnightly on a Monday.
-
If your child’s lesson falls on a public holiday (outside of the closure at Christmas/New Years) they will receive a make-up voucher for that lesson in the app, to be redeemed within the following four weeks.
We highly recommend make-up lessons be booked as close to the missed lesson as possible.
-
We ask that you give us two hours notice if your child will not be attending their lesson via the Goodlife Swim School app.
Make-up vouchers will not be offered for any absence of a scheduled lesson outside of the two hour notice period.
-
A minimum of four hours’ notice via email is required for private lessons.
Make-up vouchers are not redeemable for private sessions. Fees for private lessons will be adjusted as required.
-
In the event you cancel your child’s lesson, with a minimum of two hours notice, they will be offered a make-up voucher for that lesson within the app. The voucher's are valid for four weeks.
We ask that you give us two hours notice if your child will not be attending their lesson. Make-up vouchers will not be offered for any absence of a scheduled lesson outside of the two hour notice period.
We cannot guarantee times will always be available to suit your needs. In this instance email us at swimschool@goodlife.org.au
-
Our class hold option is perfect for holidays.
Up to four weeks of class holds are available free of charge every calendar year, in addition to our Christmas/New Year closure.
Two weeks' notice is required.
Your child’s spot will be held for up to four weeks.
To request a class hold, please email swimschool@goodlife.org.au with at least two weeks notice to guarantee your booking on return. If you wish to take a longer break your child will be taken out of their scheduled lessons and will need to re-enrol upon return.
-
If your child is injured or seriously ill and requires more than four weeks out of the pool, you can apply for a medical extension. A medical certificate will be required. Medical extensions can be requested for up to six weeks guaranteeing your spot upon return.
Longer absences, without a medical certificate, will require re-enrolment upon return.
-
All children under the age of three years are required to wear a properly fitted swim nappy for the duration of the swimming lesson. The cost of having to clean the pool if an accident occurs is extreme and will also cause all lessons that day to be cancelled. Only once the child is completely toilet trained are they exempt from this policy.
We reserve the right for our instructors to refuse inclusion of your child into the pool without appropriate swim nappy or if they are wearing a soiled swim nappy.
All children from Level 3 up are encouraged to wear goggles and a swim cap. This helps to prevent sore eyes from chlorine and keeps their hair out of their eyes.
All children perform activities without goggles in their class to help develop water confidence in situations where they may not have goggles.
Nappies, goggles and caps are all sold at the front counter for your convenience.
-
If cancelling Swim School enrolment - we require a minimum of one month notice in writing via email. Refunds for missed or cancelled classes will not be offered.
Credits for cancelled lessons will only be issued if a child has missed lessons due to major illness and upon presentation of a medical certificate.
-
Occasionally we may need to close the pool due to weather events or other unforeseen circumstances.
In the event of this, we will provide you with a make-ups voucher for lessons cancelled.
-
A parent or carer must stay on-site during your child’s lesson – ideally nearby in the Learn to Swim pool area.
All kids enrolled in Learn to Swim MUST have a parent or guardian onsite.
All kids enrolled in Squads 10 years or younger MUST have a parent or guardian onsite.
-
Goodlife Community Centre privacy policy is in accordance with State and Federal Laws of Queensland and Australia. We do not share, sell, or exchange your information with anyone without your permission (unless required by law enforcement).
Goodlife Community Centre does not send any unsolicited mail via traditional or electronic services. When you register your child for swimming lessons and agree to our terms and conditions we will add you to our confidential member database where you will receive important updates on swim school and occasional centre updates via email. We believe that establishing trust with our members; old, current, and future, is essential to our success.
-
The Goodlife Community Centre has been established as a place for people to come, participate and connect with others in a safe and enjoyable setting.
The Goodlife Centre is based on Christian values and we will therefore endeavour to treat people in a manner that is both honouring to God and to individuals.
We believe in the value of all people and we desire to see this value influence everything that we do and also the way that the centre is presented and kept.
We ask that you, as a participant in the activities of the Goodlife Community Centre, behave in such a way that the atmosphere of the Goodlife Centre remains friendly and inclusive. Continued violation of these principles may result in the termination of membership for sake of the well-being of others.
Therefore we request that there be:
No use of profane, vulgar or abusive language
No destructive, disruptive or divisive conversation about other members. Please honour and respect others individuals.
No physical altercations.
No consumption of alcohol on the Goodlife property
No smoking within the building or fenced enclosures (including the skate facility) and that all other Queensland state regulations are abided by whilst on the grounds of the centre.
No animals inside the building unless as an aid to a person with a disability.
Respect of the facility and its grounds.
Appropriate and respectful response to instructions given by a member of the Goodlife staff.